Most face a daily battle with getting stopped in the hall and a flood of emails and calls from occupants logging requests, vendor appointments, preventive maintenance reminders, and a host of other issues.
Tikkit organizes this chaos into a single, elegant interface accessible from anywhere. And because issues can be managed via emails, occupants and vendors don’t have to change behavior or get trained on a new system.
Work order management is at the heart of building operations. A centralized repository of work orders tames the communication flow between occupants, vendors, and building staff, and provides an invaluable archive of building work history.
Receive, manage and track work order communication through emails. Meet occupants and vendors where they are already contacting you, synced across all your devices.
Integrate photos and attachments into work orders to streamline communications and help get to the heart of problems more quickly. Unlimited storage.
If you like, get notified by email or text message when issues are updated with new comments, a label is changed, or other updates are made.
Set up an attractive, easy-to-use occupant help center to capture occupant requests for service and help occupants track resolution of their issues through the web or email. Occupants can easily upload images to help speed issue resolution.
Handle service requests in email. Occupants will never know they are in a system, and you’ll get all the benefit of Tikkit’s tracking and coding features.
You run a great building, and your occupant website should reflect that. You can set up a gorgeous occupant-facing website in minutes, complete with your company logo and high-resolution images of your buildings.
Good customer service means keeping occupants in the loop. The occupant website and configurable alerts keep occupants up to date all the way from issue creation to resolution. Cut down on requests for status updates and improve occupant satisfaction.
The longest delays in handling a occupant issue typically involve third-party service calls. Vendor visits often require coordination between multiple parties: the service technician, building security, the occupant, etc. Tikkit centralizes service scheduling to ensure that everyone has a common view.
Delight occupants by provisioning support emails like firstname.lastname@example.org for branded email workflow. All you need is access to your mail server, we’ll do the rest.
Don’t put barriers up to receiving feedback. With Gridium’s painless and secure email based logins, there are no passwords for occupants who want to track issues as they are resolved.
All occupants remember is the last problem. Provide transparency by allowing them to login and view current work order status, and access reporting on prior work orders. Let the record reflect your good work.
Most buildings use dozens if not hundreds of external service providers to help with everything from landscaping to electrical work. Managing this virtual workforce requires a set of tools that work across organizational boundaries.
Service technicians are constantly on the move. To reach them, you need to be able to reach out via whatever channel is most likely to connect. That’s why Tikkit allows vendors to interact directly with work orders via email and the web.
Tikkit provides vendors with a complete, consolidated view of the work order, including occupant comments, photos, and other attachments.
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