Tikkit provides occupants with access to an online help center that they can use to file new requests, provide updates, and track progress. Occupants are people who spend time in your building but aren’t part of the facilities staff. For example:
- In a multi-tenant office building, the occupants may be office workers.
- In a corporate campus, the occupants may be office workers who all work for a single company.
- In an apartment building, the occupants are homeowners and renters.
- In a school, the occupants may include teachers and students.
Tikkit also allows you to create occupant groups, so that location access can be managed for multiple occupants at once, and so that occupants can collaborate on requests.
Let’s look at some of the possibilities.
Scenarios
Scenario 1: multi-tenant office building
As a property manager in a large multi-tenant office building, you receive requests from hundreds of tenants, ranging from small law firms to large corporations. You prefer that all maintenance requests be funneled through one or two primary contacts from each tenant, to reduce confusion.
You configure Tikkit so that the only occupants who can file requests are those you explicitly grant access to. Further, these occupants can only file requests for the suite they rent or for common areas in the building.
Some of the larger tenants have several office managers on different shifts, and you configure the system so that they belong to a group who can all see one another’s requests. That way, the can easily hand off items that require, for example, managing service visits.
Scenario 2: corporate campus
You are responsible for four buildings on a corporate campus that supports 2,000 employees. Any employee can file a maintenance request, and you don’t want to be responsible for setting up accounts for each employee individually. Instead, you post a link to the occupant help center on your company intranet, and when employees want to report an issue for the first time, they register for a new account. Anyone who has an email address that matches your company’s website domain is automatically approved.
Scenario 3: apartment building
You are responsible for a condo complex with 80 units. When residents run into an issue, they email you directly. You want to make sure these issues are tracked, so you forward the emails into Tikkit and add the resident as a follower of the new request. When a tenant is added as a follower, a new occupant account is automatically created. You adjust the settings on the new occupant account so that the occupant can only file requests for his own unit or for common areas.
Scenario 4: school
You are responsible for a school with 50 teachers. Any teacher can file a maintenance request, and you don’t want to be responsible for setting up accounts for each teacher individually. Instead, you post a link to the occupant help center on your school intranet, and when teachers want to report an issue for the first time, they register for an account. New accounts require approval by you before they are fully active, but teachers can file requests immediately, so that they don’t have to wait for account approval if they are facing an emergency.
Further reading
Tikkit can handle these scenarios and more: