Create work orders, assign them to staff or vendors, and interact with occupants all via a gorgeous, mobile-friendly interface that streamlines communications and eliminates busywork.
Set up an attractive, easy-to-use occupant help center to capture occupant requests for service and help occupants track resolution of their issue through web and over email. Occupants can easily upload images to help speed issue resolution.
Many problems require the assistance of outside vendors. Staff can assign issues to vendors via the same work order system they use to track issues internally. Just as with occupants, the data, photos and files of service calls are collected, categorized and made searchable instead of disappearing into the ether of service calls.
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Over my career I’ve used every work order and CMMS system under the sun. Gridium has simplified things to their essence and the system is very easy to use, even for my roving team whose primary device is a phone. We’re using it to help boost service levels, enhance field service efficiency and enable tenant self service.
Tikkit is brand new and already way better than legacy CMMS and work order systems that have been around for decades. It is flexible and handles rich data from each ticket stream, including photos and video. Tikkit helps instrument and track vendors, as well as service progress. It has broad system features for interaction from your smart phone. If you are looking for better vendor and service management, I highly recommend a trial.
Free for 14 days. No credit card required, cancel anytime.