Create work orders, assign them to staff or vendors, and interact with occupants all via a gorgeous, mobile-friendly interface that streamlines communications and eliminates busywork.
Set up an attractive, easy-to-use occupant help center to capture occupant requests for service and help occupants track resolution of their issue through the web and email. Occupants can easily upload images to help speed issue resolution.
Many problems require the assistance of outside vendors. Staff can assign issues to vendors via the same work order system they use to track issues internally. Just as with occupants, the data, photos and files of service calls are collected, categorized and made searchable instead of disappearing into the ether of service calls.
If you like, get notified by email or text message when issues are updated with new comments, a label is changed, or other updates are made.
Set up calendar or daisy-chained templates to issue preventive maintenance alerts in a series (due dates & schematic files optional) and automatically label & cleanup created, but not completed, PMs in a backlog.
An estimated 545% ROI and OPEX savings of $0.33 per square foot are waiting for you inside your PM plan. Using a digital PM tool means an 8.7% improvement in time-to-resolution. (Per studies from JLL and Texas A&M University.)
Please get in touch for specific details.
Over my career I’ve used every work order and CMMS system under the sun. Gridium has simplified things to their essence and the system is very easy to use, even for my roving team whose primary device is a phone. We’re using it to help boost service levels, enhance field service efficiency and enable tenant self service.
Tikkit is brand new and already way better than legacy CMMS and work order systems that have been around for decades. It is flexible and handles rich data from each ticket stream, including photos and video. Tikkit helps instrument and track vendors, as well as service progress. It has broad system features for interaction from your smart phone. If you are looking for better vendor and service management, I highly recommend a trial.