Ohio University Campus Recreation Improves Collaboration and Maintenance

Gone are the days of sticky notes in mailboxes. Now maintenance issues are quickly diagnosed and easily resolved, ensuring students’ access to all of the department’s facilities and equipment.

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Industry Education
Property Details Public research university in Athens, Ohio, est. in 1804

  • More than 35,000 students
  • Bird Ice Arena indoor skating rink, aquatic center, golf & tennis courts
  • Ping Center is 168,000 square feet, with basketball and racquetball courts etc., and a climbing wall. Go Bobcats!
Challenges The Campus Recreation department didn’t have a comprehensive maintenance program, instead a patchwork of systems and behaviors.
Solution Tikkit for mobile friendly work order collaboration between Campus Recreation facilities users and facilities department personnel.
Why Tikkit
  • Mobile device ready
  • Easily communicate across groups to close the loop
  • Simple photo/file attachment and alerts to improve speed and accuracy

Getting Organized to Get it Done

Tikkit software for work order collaboration helps the Campus Recreation department maintain its golf course and driving range, basketball and racquetball courts, tennis center, field house, elevated indoor running track, and two-sided climbing wall. Applications are open!

Ohio University offers 250 areas of undergraduate study to over 35,000 students. It’s a good thing there are so many facilities in place to help the students let loose of a little steam. The facilities team is happy to have a tool in place that helps everyone communicate on maintenance issues, with all of that communication tracked. Instead of notes, the team now knows who identified what issue, where exactly the issue is located, and what symptoms are present. All of this means a quicker diagnosis and a faster resolution and happier, healthier students.

The people on my team are really pleased with Tikkit. It’s our first comprehensive maintenance collaboration tool, and it’s going really well. We worried it would make life harder, as just another thing to track online…but, instead, it’s organized our work, it’s where we manage it all!

Rich Bricker, Associate Director— Facilities, Campus Recreation