IHG Army Hotels Fort Lee Lodging Improves Communication and Saves Time
100 people across the hotel’s maintenance, housekeeping, and janitorial teams collaborate 24/7 to ensure guests experience distinguished service.
|Property Details||1,138 room hotel in Fort Lee, Virginia
|Challenges||Coordinating the expert operations of a 100 person team across 2 miles of interior corridors and 500,000 SF requires powerful, mobile device ready software.|
|Solution||Tikkit for mobile friendly work order collaboration and building maintenance.|
Better Communication for a Big Team Operating a Massive Hotel
Gridium’s Tikkit software for building operations helps the maintenance, housekeeping, and janitorial teams deliver around-the-clock service to the guests and visitors of this hotel.
With over 1,000 rooms, 2 miles of interior corridors, nine elevators, and five stairwells, the maintenance and operations team would spend a great deal of effort and time moving around the facility in response to guest requests and performing building maintenance.
Mobile Tablets to the Rescue
With internet-connected mobile tablets linked to a Tikkit account, the team immediately started saving time and energy, reducing time-to-resolution on work order requests, and improving the overall customer service experience for hotel guests. For example, a photo of a damaged ceiling tile attached to the relevant work order makes it much easier to spot and resolve–in one of the famously long corridors in this hotel–when the maintenance team moves in to repair it.
Our mission is to provide safe, secure, and enjoyable lodging for the Soldiers and their families studying at and visiting the Army Logistics University at Fort Lee. Tikkit helps us deliver distinguished service to these guests with quick, thorough service in a well-maintained hotel.