i3 Interests Improves Tenant Service

Streamlining occupant requests in an easy-to-use digital tool results in happier tenants, while organizing routine maintenance & operations tasks better preserves the building and its excellent operating environment.

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Industry Commercial Real Estate
Property Details
  • 82,525 square feet
  • Four-story parking garage
  • Completed in 2016 and located in the heart of Houston’s most desirable and affluent corridor
Challenges
    An old work older tool was not prepared to meet the maintenance and occupant service needs of this modern and beautiful medical office facility.
Solutions
    Tikkit for mobile friendly work order collaboration, improved communication with tenants, and organized maintenance reminders.

Tenant service online, over email, and in text messages

Since its founding in 2014, i3’s primary aim is to be firm in its faith and faithful in its resolve by serving God, serving others, and putting itself third (“i3”). i3 is a full-service commercial real estate firm focused on the acquisition and development of investment grade assets. Though based in Houston, the firm focuses on primary and secondary markets across the Southwest and maintains a disciplined approach to identifying and aggregating a yield-based portfolio that is diversified geographically across multiple product sectors that will “stand the test of time.”

In the past, i3’s building engineering and property management personnel relied on an old work order tool that lacked an easy-to-use tenant self service portal, was not easily accessible on a smartphone, and did not issue timely alerts via text messages. With Tikkit, tenant service & communication is vastly improved, and maintenance tasks and reminders are streamlined and more easily processed.

As a firm, i3 promises excellent tenant service and superb and sustainable building operations. Tikkit helps my team deliver this, and the building occupants love it.

Christina Solomon, i3 Interests